FREQUENTLY ASKED QUESTIONS


General

We hate to see you leave, but we understand that circumstances change. You can cancel at any time. No fees. No guilt trips. If you cancel in the middle of the month, you can continue to access your membership until your subscription expires.

O'Reilly Auto Parts Discount

Go to any O’Reilly Auto Parts Store and ask an O’Reilly Parts Specialist for all the parts you need. They will enter these parts into their system and let you know the prices (without discount) as well as the availability. Once you have finished your parts selection the O’Reilly Parts Specialist will ask you for a phone number. Navigate to your AEG account Dashboard on your phone and select your Member ID (or click here for faster access). Tell them you have an account called “AEG Members”. Show this ID on your phone to the O’Reilly Parts Specialist. Once the account information is added to their system, the prices will update if there are any professional grade discounts available for your parts. If you have any issues getting your discount, please see our “Contact Us” page and/or send us an email letting us know which store you visited. We will address the issue and send you a follow-up email.

Yes, you can use your discount in store at any of the 6000+ O’Reilly Auto Parts stores in the US.

Please make sure that you tell the O’Reilly parts specialists that you have an account called AEG members. If you have done this and you are still having issues getting your discount please see our “Contact Us” page and/or send us an email letting us know which store you visited. We will address the issue and send you a follow up email. Please note that not all parts are discounted.

The discount we provide is the top tier discount that O’Reilly provides to its professional customers, so you can be sure that you are getting the best deal possible. The discount will depend on how much margin is in the part’s cost. As a result, the discount will vary per part. However, to give you an idea of what type of discount you can expect, we have provided a list of discounts that other members have received. (See REAL Savings).

Our discount primarily deals with auto parts. We do receive some discounts on front of store items, but in some cases those items aren’t discounted. We are diligently working to extend our discount to all areas.

No. Our discount is an in-store discount only.

Yes, however you will need to show your original receipt. To aid you with keeping track of your receipts, there is an option to upload pictures of your receipts in your AEG Member’s Dashboard.

SP Tools Discount

Shop for quality tools at sptoolsusa.com and at checkout enter the discount code provided on your AEG Member Dashboard.

Please make sure you entered the discount code correctly and clicked apply. If you have done this and are still having issues, please see our “Contact Us” page and send us an email letting us know. We will address the issue and send you a follow-up email.

Currently AEG Members receive a 15% discount at sptoolsusa.com.

Yes, the SP Tools standard warranties still apply.

MOTOR TruSpeed Repair

Many manufacturers have multiple options and configurations within a model and year. Providing your VIN ensures that the info you receive is correct.

Yes, please see our “Contact Us” page and send us an email letting us know that there is a mistake with your VIN. We allow one VIN update due to mistypes a year. If you exceed one in a year, you will be charged the $3 fee for adding a new VIN.

AEG licenses its data from the OEMs. As a result, we are charged on a monthly basis, regardless of if the VIN is accessed on the first day or last day of the month. In order for us to continue to provide access to this data, we have to charge the full $3.

MOTOR TruSpeed Repair is software that gives access to OEM service and repair information. This is the same info that shops around the country use to diagnose and repair your vehicle. Included are Remove/replace procedures, Technical Service Bulletins, Wiring Diagrams, Diagnostic Trouble Codes, Torque Specifications, Supplemental OEM information and more!

Project Perks

Congratulations, you are one of our lucky members who received one of our Project Perks gifts. This is our way of saying thank you for being a member. We hope what you received helps make your projects just a bit easier.

Project Perks are sent out to randomly selected members. We try to reach a large portion of our membership base, but that doesn’t guarantee we will get to everyone.

As part of our membership, you may be randomly chosen to receive a gift. We call this our Project Perks. We ask these questions to facilitate that process. If you do not want to provide this info, you can opt out of Project Perks by going to our contact us page and sending us an email. We will be happy to get you signed up without that info.